|Please provide the items below, then click the 'New Account' button.|
Within a short period of time (usually 15-30 minutes), you will receive an email with instructions on how to access your new trial account. New trial accounts are automatically set up to monitor every 30 minutes when your site is UP, and every 15 minutes when your site is DOWN.
If you are concerned about giving us any of this information, please read our privacy statement. If you need help with any of these items, please see the table at the bottom of this page or click the question mark image next to the item. You can change any item after the account has been created.
|1. Web site URL|
Your Web site URL starting with http:// or https://. Maximum 100 characters. For example http://www.isp.com or https://www.isp.com or http://www.jones.isp.com or http://www.isp.com/~jones. You can enter a specific Web page URL such as http://www.isp.com/default.html or https://www.isp.com/members/logon.html if you want to. Most users do not, because they want their Web server to provide the site default page for us to monitor.
|2. Web Site User ID|
3. Web Site Password
User ID (i.e. User Name) and Password if required to access your Web site URL. Each maximum 30 characters. This is NOT the name/password you use to connect to your ISP. Used only for what is called 'HTTP Basic Authentication'. That is, ensures only authorized users can access the URL. You see this if you try the URL in a Web browser - which then immediately displays a small window prompting you to enter your user name and password. If you ignore this prompt or enter invalid details, your browser shows a '401-Unauthorized' Web page. For CheckUpDown to monitor this type of URL, you need to provide us with a User ID and Password here. In your system, you can set up this User ID to have very limited access i.e. no authority for any actions beyond accessing the first Web page for the URL.
|4. Email address|
Maximum 100 characters. The main email address we use to communicate with you regarding your CheckUpDown account. We notify you to this email address when your trial account has been set up (usually within 15-30 minutes of submitting this form). We may also need to contact you by email later on technical and customer service issues. This should not be a pager/mobile address i.e. it should be able to accept fairly long email messages.
|5. Time zone|
All statistics on your account are reported in one of 29 global time zones. Typically you choose a time zone for your account which reflects where your site is in the world i.e. you pick the time zone which applies to the machine which hosts your site. Other time zones are possible however. For example you may choose the time zone where you reside/work if your site is hosted in another time zone.
Some of the 29 time zones include 'Daylight Savings' i.e. clocks are reset twice a year. There are a large number of minor variations in this. Unfortunately we can not cater for them all. If you can not find a time zone which suits your needs, we suggest you simply choose GMT.
Each daily history record is limited to only one time zone, so any change to your time zone only comes into effect within 24 hours - when a new day is reached. Internally all checks are performed based on dates/times converted to GMT, so there should be no discontinuity in checks if you change the time zone for your account.
|6. Page check word|
Optional. A bit of text that must be found in the Web page we monitor. Maximum 25 characters a-z, A-Z only. Case-sensitive. If the text can not be found, we assume that the site is down e.g. we have received some kind of error page. This can be a small piece of comment text you insert deliberately into your Web page. For example you could enter SITEOK for the check word, then adjust your web page source code as follows:
You basically need to pick a piece of distinctive text that will occur only on the Web page you expect to be monitored. Please note the piece of text should occur as far up the top of your Web page as possible i.e. not be down the very bottom of a big Web page. Note the case-sensitivity - SITEOK is not the same thing is SiteOK.
<!-- SITEOK -->
Rest of your html follows......
|7. Access Password|
8. Update Password
Two optional passwords - each entered twice (the second entry is just to confirm that the first one is entered correctly). The access password and the update password can not be the same.
The effect of entering these passwords is:
|Access Password||Update Password||Effect|
|Not entered||Not entered||No password protection. If you know the account number you can access the account and update it. Note that account numbers are not easy to guess - they are 8 digits long and are assigned at random.|
|Entered||Not entered||To access the account you must know the account number and provide the access password when prompted to do so. If you know the access password then you can also update the account.|
|Not Entered||Entered||If you know the account number you can access the account. To update the account you must provide the update password when prompted to do so.|
|Entered||Entered||To access the account you must know the account number and provide the access password when prompted to do so. To update the account you must also provide the update password when prompted to do so.|
If in doubt we suggest you enter an access password only for new accounts. Note that you can change or remove passwords at any time (or we can do it for you).
|9. Emails sent when your Site URL goes down|
The options A to G below only apply to email messages sent automatically by our CheckUpDown robot when your site URL goes down. The options do not apply to any emails which we send you manually.
|9A. Down emails|
You tell us the number of times (between 0 and 5) you want to receive emails when your site goes down. Suppose you pick 3. This means that if we find your site continuously down 20 times in a row, we send you an email on each of the first 3 times. If you pick 0, we do not send you any email when we find your site down. Most users pick 2 or 3 here.
|9B. Up emails|
You tell us the number of times you want to receive emails when your site goes up after being down. This is currently limited to 0 or 1. If you pick 1, we send you an email confirming that your site is now up again after a period of time when it was down. If you pick 0, we do not send you any email when we find your site up again after being down.
|9C. Suppress Error Emails|
Optional. Enter up to 12 numeric error codes separated by commas or spaces. Use this to stop receiving emails for particular error conditions when your site goes down. Every email sent when your site goes down references an error code such as 006 - No connection or 002 - I/O Exception or 403 - Forbidden. If you wanted to stop receiving emails for these errors only, you would enter 002,006,403 in this field. We suggest you ignore this field for new accounts.
|9D. CC Email addresses|
Optional. One or more email addresses - one per line (hit the Enter key after each). Maximum 500 characters in total. Any other email address you would like email copies to be sent to when your site goes down. For example you may want to be emailed to your main email address when your site goes down, but also want emails to be copied to someone at your ISP so that both you and they are aware of any problem.
|9E. SMS CC Email addresses|
Optional. One or more SMS email addresses - one per line (hit the Enter key after each). Maximum 500 characters in total. SMS stands for Short Message Service. This is a standard which limits the length of an email message routed to a mobile phone or pager. This is sometimes called a 'text message'. Any email message to you when your site goes down will be copied to the SMS email addresses you provide here. The messages will be reformatted to be less than the SMS limit, which is 160 characters. The actual routing of the SMS email message to your mobile phone or pager is not our responsibility. This is usually done by third parties - search for 'SMS' in any Web search engine to find vendors who provide this service.
|9F. SMS Include Web URL|
This option is useful if you have more than one CheckUpDown account. If you receive a message via SMS, then you may want the full URL of your Web site (see 1. Web Site URL above) to be included in the SMS message so you know which of your sites is down. We suggest you leave this option unchecked for new accounts and then possibly set it once you see what the SMS messages you receive actually look like.
|9G. SMS Shorten CUD URL|
This option is related to the one above. Normally the SMS message you receive when your site goes down has the full CheckUpDown URL e.g. www.checkupdown.com/pal_cud/direct?AC=B1394343 in the message. However this may not be useful if you can not surf to this URL to see which of your Web sites this URL refers to. If you check this option then a shorter CheckUpDown URL is included in the SMS message e.g. AC: B1394343. This frees up a bit of space in the SMS message for other details e.g. an error description or your own Web site URL (see above). We suggest you leave this option unchecked for new accounts and then possibly set it once you see what the SMS messages you receive actually look like.