Introduction

Any client system (e.g. your Web browser or our CheckUpDown robot) goes through the following cycle when it communicates with your Web server:

• Obtain an IP address from the IP name of your site (your site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).
• Open an IP socket connection to that IP address.
• Write an HTTP data stream through that socket.
• Receive an HTTP data stream back from your Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.

This error 002 may occur in any of the steps above.

Reasons for 002 errors

This is a 'bucket' error used to trap a wide range of problems. We try to trap more specific errors and report them under a different error number. If we can not trap a specific error, it gets reported as a 002 error. The 'Status Note' you see on your CheckUpDown account for the error often gives a valuable clue as to why the error occurred.

There are many types of 002 errors, most of which reflect a low-level communications problem which your Web browser would simply report as 'unavailable'. 002 errors can be difficult to analyse precisely because they occur at a relatively low level (socket creation) in the IP communications hierarchy. They can also be highly transient. For example a surge in IP traffic somewhere between our computer and yours can easily cause a time out condition.

Each socket connection is for a specific IP port number. This is typically 80 - the 'well known port number' for the HTTP protocol. You may specify a different port number e.g. if your URL is http://www.mysite.com:8080 then the port number is 8080. Your Web server must be listening on this port number. If not, then we may receive an 002 error. In this case, the 'Status Note' for the error typically contains a 'connect' message.

The IP address for your Web site may change. For example you may switch your Web site from one ISP to another or switch your Web site from one computer to another on an internal LAN. You may also change the IP port number which your Web server listens on. So there is now a different IP address for your IP name. This new information is propagated out over the Internet to a large number of DNSs, which takes time. It is possible for one DNS to return an obsolete IP address - one for a computer that no longer recognises your IP name. In this case the computer may simply fail to respond and the socket connection fails. So a recent change of IP address may cause an 002 error.

IP connections over the Internet take time - there are inevitable delays simply because of the size and complexity of the Internet itself. So we can not wait indefinitely for the socket to be created successfully. On our internal checks, we set a 20-second limit for the creation of a usable socket. This 20 seconds is fairly generous - a user accessing your Web site through a browser typically gives up long before 20 seconds have elapsed.

The IP address we use may be completely valid, but your Web server simply fails to respond within the 20-second limit. In other words, the DNS provides the correct IP address for the computer which hosts your Web site, but the Web server on that computer is unable to respond quickly enough. It may simply be too busy dealing with other HTTP requests, or it may be down altogether, or it may be listening on a different port. Or there may be some problem with the general configuration of computers dealing with IP traffic at your computer location, so your Web server simply never receives the socket connection request at all. Any of these conditions mean that the socket connection request from our CheckUpDown robot goes into an IP 'black hole' - no response ever comes back, so CheckUpDown reports a 002 error which 'timed out'. Or your Web server may respond partially if heavily loaded, so CheckUpDown reports a 002 error with a 'connection refused' or similar description.

Other conditions may also trigger an 002 error. For example, your Web server may be up and running and we are trying to connect using a valid IP address, but there is a network fault which prevents us from opening a socket connection within 20 seconds. These other conditions are relatively unlikely.

Resolving 002 errors

We are confident that 002 errors you see on your CheckUpDown account do indeed represent 'down' time i.e. if we get an 002 error then it is highly likely that other Internet users would have got some kind of error reported to their browser at that time, or simply given up and surfed off somewhere else. So 002 errors can not be ignored.

If you see a lot of 002 errors, the first thing you can do is check that your Web server is indeed up and responding within an acceptable period of time. You can do this using a browser over the Internet to browse your site. Note that you should be definitely be 'out on the Internet' when you do this - simply browsing your site over a local (LAN) connection is *not* a satisfactory check. If your Web server responds promptly (in well under 20 seconds), then it is likely that the 002 error represents a 'spike' of some kind. To analyse this adequately requires good system logs - primarily on the computer which hosts your Web server and on all other computers which sit between that computer and the Internet itself. Examining these logs, and making sense of them, can be a lot of work.

We suggest you contact us for further discussion (email preferred) if you see persistent 002 errors.